How we ship your orders: carriers, international DDP and easy returns
By John Brown, Founder & CEO, Be Fulfilled ·
We ship your orders with multiple carriers so every package gets the best rate. Orders normally leave our warehouse within 24 hours, and historically 99.98% of our shipments have been accurate. For international orders we offer DDP shipping, so your customers pay duties and taxes at checkout instead of at their door. A customer service agent and a free returns portal handle what happens after delivery.
Domestic shipping: multiple carriers, one best rate
We have competitive rates with DHL eCommerce, USPS and UPS, plus regional carriers like OnTrac. Having several carriers means no single carrier's prices decide your shipping costs.
Every shipment runs through ShipHero, the warehouse management system we use. ShipHero compares the carriers on each order and picks based on the rule that fits it:
- Lowest total cost. For most orders, the cheapest overall shipping price.
- Fastest to a deadline. For time-bound orders, the option that meets the delivery date.
International shipping and DDP
Selling outside the US brings one more cost: import duties and taxes. Who pays them, and when, decides how smooth the delivery is.
What DDP means
DDP stands for Delivered Duty Paid. It's one of the international shipping terms known as Incoterms. Under DDP, the seller covers the duties, taxes and import clearance, and the buyer pays only for the goods. Maersk's DDP guide explains the rule in more detail.
The alternative is terms like DAP or DDU, where duties are due on delivery. The customer gets a bill from the carrier or customs before they can receive their package.
How DDP streamlines international orders
- No surprise fees. Your customer sees the full cost at checkout and pays nothing at the door.
- Fewer refused packages. A customer who isn't hit with an unexpected bill doesn't have a reason to turn the package away.
- A smoother delivery. The shipment arrives with duties already paid, so there's nothing left for the customer to settle before they get their order.
We partner with several duties and tax companies, so you can collect duties and taxes up front at checkout and give international customers the same easy delivery as domestic ones.
Speed and accuracy
- Within 24 hours. Orders normally ship out of our warehouse within 24 hours.
- 99.98% accuracy. Historically, 99.98% of our shipments have been accurate: the right product, on the right timeline, with delivery confirmation.
We've shipped more than 4 million orders from our warehouse in Bluffdale, Utah. You can read more about that in 8 years, 100+ brands, 4M+ orders.
Customer service, returns and exchanges
Shipping doesn't end at the doorstep. Our service includes a customer service agent who helps your customers with questions, returns and exchanges.
- A free returns portal is included.
- Advanced return platforms like Loop and Redo also work with us if you already use one or want features like instant exchanges.
Part of a done-for-you launch
Fulfillment is step 8 of every launch we run. Your customer never sees the factory. They see the box, how fast it arrived and how easy it was to return. Read what done for you means to see how shipping fits with design, sourcing and production.
Have questions about rates or international orders? Book a call with our team, or start a free Product Design Board.
John Brown Founder & CEO, Be Fulfilled
Frequently asked questions
Which shipping carriers does Be Fulfilled use?
We ship with DHL eCommerce, USPS and UPS, plus regional carriers like OnTrac.
How does Be Fulfilled choose a carrier for each order?
Our warehouse software, ShipHero, runs every shipment through rate shopping. It picks the lowest total shipping cost, or the fastest option when an order has to arrive by a certain date.
What is DDP shipping?
DDP means Delivered Duty Paid. The seller pays the duties, taxes and import fees, so the customer pays nothing when the package arrives.
Can my customers pay duties and taxes at checkout?
Yes. We partner with several duties and tax companies so you can collect duties and taxes up front, at checkout.
How fast do orders ship?
Orders normally ship out of our warehouse within 24 hours.
How accurate is Be Fulfilled's fulfillment?
Historically, 99.98% of our shipments have been accurate: the right product, on the right timeline, with delivery confirmation.
Does Be Fulfilled handle returns and exchanges?
Yes. A customer service agent helps with customer questions, returns and exchanges. We include a free returns portal and also work with return platforms like Loop and Redo.